At Sorted Direct Mail, we’re committed to providing a service of continual improvement.
We also strive to operate our business in accordance with the requirements of ISO 9001.

We promise to:

• Give financial and personnel resource to frequently improve our quality management system

• Ensure all employees are trained and have the requisite knowledge and support to undertake their roles effectively

• Maintain a fair and positive work environment that rewards innovation and hard work

• Effectively respond to any customer quality concerns

• Maximise internal efficiency

• Maintain the very highest standards of customer care and customer satisfaction possible.

• Aim to achieve total customer satisfaction

This policy statement is to be communicated to, understood and followed by all personnel employed by the company.