Quality policy

At Sorted Direct Mail, we’re committed to providing a service of continual improvement.
We also strive to operate our business in accordance with the requirements of ISO 9001.

We promise to:

  • Give financial and personnel resource to frequently improve our quality management system

  • Ensure all employees are trained and have the requisite knowledge and support to undertake their roles effectively

  • Maintain a fair and positive work environment that rewards innovation and hard work

  • Effectively respond to any customer quality concerns

  • Maximise internal efficiency

  • Maintain the very highest standards of customer care and customer satisfaction possible.

  • Aim to achieve total customer satisfaction

This policy statement is to be communicated to, understood and followed by all personnel employed by the company.

Contact Us

Ham Lane, Kingswinford, DY6 7JU

01384 296817

Monday – Friday: 08:00 – 17:00

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